Tenants
What do you need to know about renting with CPC Properties?
Renting under CPC Properties means more than just having a place to live – it means having the help and the partnership of dedicated property managers who make your rental experience as smooth and comfortable as possible. From the moment you sign your lease, you’ll have access to a team that’s committed to making everything as clear, proactive, and prompt as possible.
We give tenants peace of mind with dedicated, personalised management
Renewals, deposits & outgoings
We make the lease renewal process simple and straightforward, keeping you informed well in advance of any upcoming deadlines. Deposits and outgoings are handled with transparency, ensuring you’re fully aware of where your money is going and when it’s due.
Detailed reporting
We provide detailed reports after each maintenance along with annual tax statements for comprehensive financial insights. As opposed to other property management companies, our reports are processed within a few days of inspection for your easy reference.
Quarterly inspections
We aim to inspect each property every 4 months, assigning a dedicated inspector to identify common damage, mould, and other concerns. You’ll receive plenty of notice beforehand to make sure that the process is easy and not intrusive to your daily life.
Fast repairs & maintenance
When something needs fixing, we act quickly to make sure that your living space is kept in excellent condition with as little inconvenience to you as possible.
Propertyme app
An easy & integrated way to connect tenants & managers
We recommend all our tenants to use the PropertyMe app, which gives have instant, easy access to all your tenancy information, lease agreements, and a streamlined communication system with your managers. PropertyMe makes it as as easy as possible to stay on top of your tenancy.
Easy maintenance reporting & requests
Making a maintenance or repair request shouldn’t be difficult or give you stress. CPC Properties makes reporting any maintenance issues straightforward and without any hassle, so that all concerns can be addressed quickly and efficiently for the benefit of both tenants and the property owner.
Our dedicated property management team works closely with trusted contractors to handle repairs promptly, whether it’s a minor issue or a more urgent repair job.
Frequently Asked Questions
Some of the most common tenancy questions
How often will my property be inspected?
We aim to inspect properties every 4 months to make sure that everything is in good condition and address any concerns or maintenance needs. We will always notify you in advance to arrange a suitable time for the inspection.
What do I need to do if I need to report a maintenance issue?
You can report maintenance directly through the PropertyMe app. Be sure to provide a detailed description of the issue and include any relevant photos to help us assess the situation quickly to provide the right solution.
Can I contact my property manager outside of business hours?
If you have an urgent issue or an emergency that you need to inform us of after 5pm, please reach out to your property manager directly and they’ll be able to provide the right course of action.
What do I do if my smoke alarm goes off?
If your smoke alarm is going off, first check for any immediate danger or signs of smoke or fire around the property. If you suspect it’s a false alarm, ventilate the area to clear any potential smoke or steam that may have triggered it. In the event of a real emergency, evacuate the property immediately, call emergency services, and notify your property manager.
What is the process for renewing my lease?
As your lease expiry date approaches, we’ll contact you personally to discuss renewal options. If you wish to continue renting, we’ll arrange the new lease agreement for you to sign. If you prefer not to renew, we’ll guide you through the end-of-lease process.
What steps should I take when I’m ready to move out?
When you’re ready to vacate, be sure to consult your lease agreement for the proper notice to notify us of your decision to vacate. You’ll need to clean the property thoroughly, make sure that all rent and bills are up to date, and return the keys. We’ll then schedule a final inspection to assess the condition of the property before releasing your bond.
Looking to sell your property?
Ready to put your property on the market? We help you throughout the entire selling process, from the initial appraisal to closing the deal. Our team provides the support needed for a smooth and successful sale.
Meet our qualified team
Get to know the team behind CPC Properties! Each of our qualified professionals is committed to providing closely-partnered, personalised support to guide you through your property journey.
Contact us for a free consultation
Ready to start your property journey with CPC Properties? Contact us today for a free consultation and appraisal. We’ll help you make the best, most informed decisions for your property, tenancy, or selling goals.